Returns Policy

If any item arrives damaged, crushed, leaking, or spoiled, please take a photo within 48 hours of delivery and contact us with your order number. We'll send a replacement or issue a full refund immediately. You do not need to return the damaged goods.

Received the wrong product or something is missing from your order? Contact us within 48 hours with your order number and a photo of the items you received. We'll dispatch the correct items at no extra cost or refund you for the missing items.

Incorrect items that are non-perishable and unopened can be collected free of charge, or you can keep them with our compliments.

Returning Non-Perishable Items

Changed your mind on a non-perishable item? You can return it within 14 days of delivery for a full refund, provided it is unopened and in its original packaging. Perishable, frozen, and fresh items are non-returnable for food safety reasons.

To start a return, email us with your order number. We'll arrange a free collection and process your refund within 3 working days of receiving the returned items.

• Refund initiated: Within 3 working days of approval
• Funds in your account: 3-5 working days, depending on your bank
• Original payment method: Refunds go back to the card or payment method used at checkout