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Customer Support

At PickEasy, we are committed to providing you with the best shopping experience. If you need any assistance, our customer support team is here to help.

We're Here to Help!

1. Contact Us

If you have any questions, feel free to reach out to us through any of the following methods:

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📧 Email: office@pickeasy.co.uk
📞 Phone: +44 7359 636818
💬 WhatsApp: +44 7359 636818
📍 Business Hours: 24/7

We aim to respond to all queries within 24 hours.

Chat with Our Support Team

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FAQ

Frequently Asked Questions

  • Do you offer any discounts on Kerala grocery products?
    Yes! We offer special Kerala grocery discounts and promotions throughout the year. Subscribe to our newsletter and join our WhatsApp group to stay updated on the latest deals and offers!
  • Can I return Kerala grocery products?
    We accept returns for non-perishable Kerala grocery items within 7 days of delivery if they are unopened and in their original condition.
  • Where do you deliver your Kerala grocery products?
    We deliver Kerala grocery products across the UK, including England, Scotland, Wales, and Northern Ireland.
  • What payment methods do you accept for Kerala grocery purchases?
    We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment methods for purchasing Kerala grocery products.
  • Do you deliver frozen Kerala grocery items?
    Yes! We ensure that frozen Kerala grocery items are delivered in temperature-controlled packaging to maintain freshness.
  • What happens if my Kerala grocery order arrives damaged?
    If your Kerala grocery order is damaged, please contact us within 24 hours with photos, and we will resolve the issue promptly.
  • What is PickEasy?
    PickEasy is a leading Kerala grocery store in the UK, offering a wide range of authentic Kerala grocery items, including rice, spices, snacks, fresh produce, and frozen foods.
  • How can I contact your Kerala grocery store?
    You can reach us via: 📧 Email: office@pickeasy.co.uk 📞 Phone: ‪+44 7359 636818‬ 💬 Live Chat: Available on our website
  • What if I receive the wrong Kerala grocery product?
    If you receive the wrong Kerala grocery item, please inform us within 24 hours, and we will arrange a replacement or refund.
  • Can I track my Kerala grocery order?
    Yes! Once your Kerala grocery order is shipped, you’ll receive a tracking link via email or SMS.
  • How long does delivery take for Kerala grocery items?
    We provide next-day delivery for Kerala grocery items, with a maximum delivery time of 2 days. If you require delivery on Saturday or Sunday, an additional delivery charge will apply.
  • Do you offer bulk discounts on Kerala grocery items?
    Yes, we provide special Kerala grocery bulk discounts. Contact us for details.
  • Is there free shipping for Kerala grocery orders?
    Yes! We offer free shipping on Kerala grocery orders over £40.
  • Do you have a physical Kerala grocery store?
    No, we are an online Kerala grocery store, providing easy access to high-quality Kerala grocery products from the comfort of your home.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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