Shipping & Returns

Shipping & Delivery Policy

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At PickEasy, we strive to deliver your favorite South Indian groceries, including fresh produce, packed food, and frozen items, to your doorstep efficiently and safely.

Delivery Details:

• Nationwide Next-Day Delivery: Orders placed before 1 PM are processed the same day and dispatched using our delivery partners DPD for next-day delivery (except weekends).

• Weekend Orders: Orders placed on weekends will be dispatched on Monday for next-day delivery.

• Frozen Product Packaging Fee: A £2.49 packaging fee applies to frozen items to ensure quality and freshness.

  • Saturday/Sunday Delivery: Available at an additional charge of £5.99.

• Ireland & UK Offshore Delivery:

  • Deliveries to Ireland, Guernsey, Northern Ireland, and Isle of Man take 2 - 3 working days, and shipping costs are based on weight.

  • Orders exceeding 30kg may incur extra charges.

• Order Weight Considerations: Orders above 30kg may have additional shipping charges based on the excess weight.

Important Notes:

• Weekend Deliveries: If selected during checkout, ensure that the applicable charges are paid to confirm delivery. If not paid, the order will be rescheduled for the next available weekday.

• Delivery Date Changes: Modifications after confirmation are subject to availability and may incur extra fees.

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Return & Refund Policy

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At PickEasy, customer satisfaction is our priority. We offer a 100% Buyer Protection Program, ensuring easy returns for eligible items.

Returns Eligibility & Process:

• Defective/Damaged Items: Returns are accepted only for products that are defective, damaged, or not as described.

• Return Timeframe: You must raise a return request within 14 days of receiving your order.

• Return Process:

  • Contact us at office@pickeasy.co.uk with images of the damaged/defective products.

  • Mention your order number in the email.

  • Alternatively, log in to your PickEasy account and request a return.

• Refund Process: Once the returned item reaches our warehouse, we will process the refund within 3-5 working days to your original payment method.

Non-Returnable & Non-Refundable Items:

• Frozen Products: Due to food safety reasons, frozen products cannot be returned or refunded.

• Fresh Fruits & Vegetables: We do not accept returns for fresh produce unless delivered in a damaged condition.

• Gift Vouchers & Beauty Products: These items are non-refundable.

• Electric Appliances (Mixers & Grinders): No manufacturer warranty is provided as these are Indian brand products. However, if the product is defective upon arrival, we will replace it if notified within 14 days.

Refund Deductions & Exceptions:

• If an order qualified for free delivery, the original postage cost will be deducted from the refund.

• Uncollected Packages: If returned to us, especially if they contain perishable goods (fresh fruits/vegetables), the refund will be issued only after inspection, and any damages to other products due to perishables will not be refunded.

• Incorrect Deliveries: If you receive an item by mistake, please notify us within 2 days so we can arrange a collection.